Shipping & Return
Please note that the kits are hand-made to order and can take up to 4 to 6 weeks to process.
At Thread Geeks we want you to be delighted with your order and the goods you receive.
If for any reason you are unhappy with what you have purchased just return the item in its original condition within 7 days and we will provide a refund. We will also refund any postage costs incurred in returning the goods if the return is a result of our error we made in fulfilling your order, or the goods are faulty. This does not affect your statutory rights.
To make a return please contact us and we will provide you with return instructions. For your protection we recommend that you use a recorded delivery service since Thread Geeks cannot be held responsible for returns which are lost or damaged in transit.
Any refunds are made within 30 days of written cancellation notice and receipt of returned goods.
If you are interested in purchasing a Thread Geeks Cross Stitch Kit your best option is to purchase via my Ebay Store as ALL postage fees are paid upfront with no additional costs once you receive the kit. I have double checked with Ebay and this is the case.
If the kit you want is not listed in the Ebay store just pop me a message and I will get it added for you.
Overseas customers are responsible for any customs charges/taxes.